FAQ

Frequently Asked Questions

Orders

How long does it take to process my order?
Orders are processed within 1–3 business days.

Can I change or cancel my order after placing it?
Contact us at contact@velorzone.com as soon as possible. We can make changes if the order hasn't been dispatched yet.

Shipping

How long does delivery take?
Europe: 5–10 business days. United States: 5–12 business days. Times may vary depending on your location.

Do you ship internationally?
Yes — we ship worldwide.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. See our full Returns & Refunds page.

How long does a refund take?
Refunds are processed within 5 business days of receiving your return.

Products

What sizes do you offer?
We offer sizes XS to XXL. Check the size guide on each product page for exact measurements.

How do I care for my VELOR items?
Machine wash cold, inside out, on a gentle cycle. Do not tumble dry. Iron on low heat if needed.

Contact

How can I reach you?
Email us at contact@velorzone.com. We respond within 24 hours, Monday to Friday.